Refund policy

For orders of $4,000 or less, we have a 30-day return policy, which means you have 30 days after the purchase date of your item to request a refund or return. For orders over $4,000, we have a 3-day return policy, which means for all sales over $4,000, the transaction cannot be refunded or returned after 3 days from the date of your order. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and  unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return or exchange, you must contact us at rick@bloodchek.com. 
You can always contact us for any return question at rick@bloodchek.com.

ANY PACKAGES RETURNED TO BLOODCHEK MEDICAL, EVEN IF NOT OPENED, SHALL BE SUBJECT TO A $45 RESTOCKING FEE. YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING COST.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

TEST STRIPS AND TEST CASSETTES ARE NOT ACCEPTED FOR REFUND OR RETURN UNDER ANY CONDITION. ALL TEST MEDIA HAVE EXPIRATION DATES - AND SO ARE NON-RETURNABLE AND NON-REFUNDABLE.

Refunds
If BloodChek agrees that a refund is due, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at rick@bloodchek.com.  If any refund is allowed that is not allowed normally, customer understands and agrees that BloodChek can and may charge a restocking fee for up to $40 percent of the selling price.  This amount shall be deducted from the amount of the refund when it is issued. 

PRODUCT SUITABILITY AND REGULATORY USE
Customer is responsible for determining that purchased products are appropriate for Customer's intended use and for complying with applicable professional, clinical, laboratory, licensing, regulatory, training, quality-control, and operating
requirements. Product instructions, manufacturer requirements, and applicable laws and regulations must be followed.

CUSTOMER-REQUESTED OR MUTUALLY AGREED DELAYED SHIPMENT
Since all test media have expiration dates,  it is sometimes beneficial to the customer to order these with delivery dates in the future.  This can be weeks or months, depending upon customer needs and availability of certain products.  If Customer asks BloodChek Medical to delay shipment, and BloodChek Medical agrees, or Customer and BloodChek Medical mutually agree that shipment should be delayed for any reason, the order will be treated as an "Agreed Delayed Shipment." An Agreed Delayed Shipment does not make an otherwise nonrefundable or non-cancelable transaction refundable or cancelable. A Customer-requested or mutually agreed delay does not create a new cancellation or refund right, convert a payment or deposit into a refundable payment, or restart or extend any cancellation, return, or refund period, except where non-waivable law requires otherwise. Customer remains responsible for the purchase in accordance with the terms applicable when the order was accepted.